Frequently asked questions

The National Disability Insurance Scheme, or NDIS, is the way many Australians with a permanent and significant disability get funding for the supports and services they need. Your NDIS plan sets out your goals and the supports funded to help you reach them. Our Resources page has more detail if you are just getting started.

We support young people and families who have NDIS funding for the supports we provide. If you're not sure whether we're a fit for you, get in touch and we'll talk it through.

We are based in Munno Para West in northern Adelaide and provide supports across the Northern Territory and South Australia, including northern Adelaide suburbs such as Munno Para, Elizabeth, Salisbury and Gawler. Contact us to check if we cover your area.

Supported Independent Living, respite care, in-home support, community access, short-term accommodation and youth support. See our Services page for details on each one.

For NDIS-funded supports, yes: you need an NDIS plan with relevant funding. If you're still working through the NDIS process, we're happy to point you in the right direction.

Yes. We match you with workers based on your needs and preferences, and we aim for consistency so you can build trust with the people who support you.

SIL is support to help you live in your own home, on your own or sharing with others, with the everyday help you need. See our Supported Independent Living page.

Our admin team is available Monday to Friday, 9am to 5pm, and our support is available 24 hours a day, 7 days a week. Reach out any time and we will get back to you as soon as we can.

Call or email us for a no-pressure chat. We'll talk about your goals and your plan, and guide you through each step. See our How to Get Started page.

We welcome your feedback, good or bad, and it will never affect your support. See our Feedback and Complaints page. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.